Frequently Asked Questions

Nationwide we cover installations, services and large contract repairs, In the North west we also offer 24/hr call outs

We offer a 1 year minimum warranty on all doors installed by us, with the option of having it extended if you sign up for a servicing contract.

Yes they are legally once a year due to health and safety regulations. Have a look on our servicing page to see the options of a one off service and a servicing contract.

We specialise in the provision of roller shutters for various property types. Our services include:

• Installations: Professional fitting of new roller shutters tailored to your property’s specifications.
• Repairs: Prompt and efficient repair of existing roller shutters to ensure they are fully operational.
• Servicing: Regular maintenance to prolong the life and performance of your roller shutters.
• Call Outs: Emergency response for urgent issues that need immediate attention.
• Rentals: Short-term roller shutter solutions for events, construction sites, and temporary needs.

Yes, we cater to a broad range of properties, including:

• Domestic: Enhancing the security and insulation of homes.
• Commercial: Securing businesses, retail shops, and public establishments.
• Industrial: Providing robust solutions for factories, warehouses, and other industrial sites.

Absolutely. Our team consists of experienced and trained professionals who are adept at handling all aspects of roller shutter services. They are committed to delivering quality workmanship and adhering to the highest safety standards.

Our emergency call-out service is designed to be responsive and timely. We strive to attend to emergencies as swiftly as possible, with the goal of reaching you within hours, depending on your location and our technician availability.

Certainly. We offer rental services that provide flexibility for temporary needs. Whether it’s for an event or a construction project, we can supply the appropriate roller shutter solutions for the duration required.

We highly recommend regular servicing to ensure the longevity and reliability of your roller shutters. Scheduled maintenance can prevent potential issues and minimize the need for emergency repairs.

To schedule an installation, repair, servicing, or any other service, please contact us through our website, call our customer service line, or email us. Our team will assist you in arranging a suitable time and service package.

We cover the entire UK. No matter where you are located, we have a network of technicians ready to assist you with your roller shutter needs.

For any other questions or to request our services, please reach out to us through our contact page. We are here to provide you with secure, efficient, and reliable roller shutter solutions.

It’s recommended to clean your roller shutters at least twice a year, but more frequent cleaning may be necessary in dusty or coastal areas.

It’s best to use a silicone-based lubricant, as it doesn’t attract dust and debris like grease or oil-based lubricants.

Check for obstructions in the track and ensure the power supply is connected for electric shutters. If the problem persists, it may be best to call a professional.

If you notice persistent issues, unusual noises, or visible damage that you can’t fix yourself, it’s time to call in a professional.

Always ensure the shutters are in a stable position before performing any maintenance. For electric shutters, disconnect the power supply to prevent accidents.

No, roller shutters are excellent for both residential and commercial properties. They offer security, privacy, and weather protection for any type of property.

Yes, many manufacturers offer roller shutters in various colors and finishes to match your property’s aesthetic.

The cost can vary widely based on the type, size, and material of the shutters. Manual shutters are generally cheaper, while electric or solar-powered ones can be more expensive.

High-quality roller shutters are designed to operate quietly. If noise is a concern, look for shutters with noise-reducing features

The exact savings depend on various factors, including your local climate and the size of your home, but many homeowners report noticeable reductions in their energy bills after installing roller shutters.

No, roller shutters are designed to be low-maintenance. Regular cleaning and occasional lubrication of the moving parts are typically all that’s required.

Yes, roller shutters are seen as a valuable addition that can enhance your home’s security, energy efficiency, and overall appeal, leading to a higher resale value.

In some regions, there may be tax incentives or rebates for installing energy-efficient home improvements, including roller shutters. It’s best to check with local authorities for specific details.

It’s recommended to clean your roller shutters every three months, but if you live in a dusty or coastal area, more frequent cleaning might be necessary.

It’s best to use a silicone-based lubricant, as it doesn’t attract dust and dirt like oil-based lubricants.

First, check the batteries in the remote. If that doesn’t solve the issue, there could be a problem with the motor or electrical connection, which may require professional repair.

Minor issues like cleaning and lubrication can be handled easily. However, for more complex problems, especially with motorized shutters, professional repair is recommended.

Yes, but it’s crucial to follow manufacturer instructions, use the right tools, and ensure accurate measurements. For complex installations, consider hiring a professional.

Regular maintenance should be performed at least once a year, though more frequent checks may be needed in harsh environments or high-usage areas.

Difficulty in operation, unusual noises, visible wear and tear, or misalignment are all signs that your shutters might need attention.

It’s recommended to service your roller shutters at least once a year. However, for high-usage shutters, bi-annual servicing may be more appropriate.

A typical service includes cleaning, lubrication of moving parts, checking and tightening of all fixtures and fittings, testing of the operational functionality, and minor repairs as needed.

While some basic maintenance like cleaning can be done by yourself, it’s advisable to hire a professional for a thorough inspection and servicing to ensure all parts are checked and any issues are properly addressed.

The cost can vary depending on the size and type of the shutters, as well as the service provider. On average, you might expect to pay between $100 to $300 for a professional service.

Yes, industrial roller shutters can be customized to fit various types of buildings, including warehouses, factories, and retail spaces.

With proper maintenance, industrial roller shutters can last for several decades. Their lifespan depends on factors such as material quality, usage, and environmental conditions.

Absolutely! Industrial roller shutters can be retrofitted to existing buildings. A professional installer can assess your property and recommend the best installation method.

Installation of industrial roller shutters must comply with local building codes and safety regulations. It’s important to consult with a professional installer who is familiar with these requirements.

Yes, custom roller shutters can be designed to fit the specific needs of various businesses, from retail stores to industrial warehouses.

With proper maintenance, high-quality roller shutters can last for many years, often up to 20 years or more.

Absolutely. Many custom roller shutters can be integrated with alarm systems and other security features for enhanced protection.

Yes, modern motorized roller shutters are designed for durability and ease of use. They offer the added benefit of remote operation.

It’s recommended to have them inspected at least once a year, or more frequently if the shutters are used in high-risk environments.

Yes, most fire rated roller shutters can be manually operated in case of a power failure, ensuring they can still provide protection during an emergency.

While they are more commonly used in commercial and industrial settings, they can be installed in residential properties for added fire protection.

Yes, regular maintenance is essential to ensure they function properly during an emergency.

While they can be used in residential properties, their industrial appearance may not suit all home aesthetics.

They usually have an automatic closing mechanism triggered by fire alarms or sensors.

Some insurance companies may offer reduced premiums for properties equipped with these shutters due to the enhanced fire protection they provide

It’s a good idea to inspect your security door at least twice a year to catch any potential issues early.

While some handy homeowners may be able to install a security door themselves, it’s often best to hire a professional to ensure it’s installed correctly and securely.

Use mild soap and water for regular cleaning. Avoid abrasive materials or harsh chemicals that can damage the door’s finish.

Graphene-enhanced steel provides exceptional strength and durability while remaining lightweight. It offers superior resistance to physical attacks, making it an ideal material for security doors.

IoT-enabled doors allow remote control and monitoring via smartphones. They can send alerts if suspicious activity is detected and can be integrated with other smart home security systems for comprehensive protection.

Yes, many manufacturers are using eco-friendly materials such as recycled metals and sustainable wood. Additionally, energy-efficient doors with advanced insulation technologies help reduce energy consumption.

A multi-point locking system secures the door at multiple points along the frame. This makes it significantly harder for intruders to break in, providing enhanced security compared to single-point locks.

Absolutely. Security doors in 2024 can be customized with various features like peepholes, mail slots, integrated lighting, and soundproofing. Customization ensures the door meets specific security and aesthetic needs

Professional installation is recommended to ensure that security grilles are fitted correctly and provide the maximum level of protection. However, many providers offer installation services that make the process straightforward and hassle-free.

Absolutely! Security grilles are suitable for both residential and commercial properties. They can be customized to fit various openings and match the style of your home.

Modern security grilles are designed to provide security without significantly blocking natural light. Many designs incorporate spacing and materials that allow light to pass through while still offering robust protection.

Security grilles require minimal maintenance. Regular cleaning and occasional lubrication of moving parts are usually sufficient to keep them in good working order.

Many security grilles are designed to be retractable or removable, allowing you to enjoy unobstructed views and ventilation when security is not a primary concern.